After-sales Email

Please email us at contact@theninepm.com and we will get back to you within 48 hours (for faster resolution to your issue, please include your order number when contacting us).

If you have not received an email from us for more than 3 days, there are two possibilities.

• Our email system did not receive your email, please send us another email.
• We replied to you but you did not receive it, please check your spam folder.

If none of the above methods work, you can contact us via theninepm@outlook.com.


Messenger

Contact us via Facebook @theninepmOfficial or Instagram @theninepm.official for a faster response. We will respond within 24 hours. The average response time is 4 hours.


Wholesale

If you have questions regarding wholesale, please contact us at sunshijie@theninepm.com or reach out via WhatsApp at +86 18620510251.
Please be advised that the wholesale contact information provided is exclusively for wholesale inquiries. For retail questions, customer service, or other concerns, please use After-sales service.



Warm Tips

In extreme weather and peak shipping season, the delivery time will be delayed to varying degrees in different countries. If you have any problems with logistics, please feel free to contact us, and we will solve them properly for you.